Cancellation and Replacement Policy at The Iconiches
At The Iconiches, your satisfaction is our priority. To ensure a smooth shopping experience, we’ve outlined our cancellation and replacement procedures:
Cancellations:
Changed your mind? No problem. You can cancel your order for a full refund within 24 hours of placing it. Just contact our customer support team through our website, email, or phone, and we’ll take care of it.
Replacements:
Received a damaged, defective, or incorrect item? We’ll make it right. Contact us within 7 days of receiving your order, and our team will guide you through the replacement process. Depending on the issue, we may ask for photos or a description to verify the problem. Once confirmed, we’ll send you a replacement at no extra cost.
Please note:
- Customized or personalized items: These can only be cancelled or replaced if damaged or defective upon delivery.
- Final Sale items: These are non-refundable and cannot be cancelled or replaced, except if damaged or defective.
- Return shipping costs: We’ll cover return shipping for damaged, defective, or incorrect items. For other returns, you’ll be responsible for the shipping fees.
Important Information:
Our policies may be updated, so please check our website or contact customer support for the latest information.
We strive to accommodate all requests, but special circumstances may apply. If you have any questions or concerns, our customer support team is here to help.
Your Security and Privacy:
We protect your personal and financial information with industry-standard encryption. Your trust is important to us.
We Value Your Feedback:
We’re always working to improve. Your feedback helps us make your The Iconiches experience even better.
Thank You for Choosing The Iconiches:
We’re committed to providing you with quality products, excellent service, and a hassle-free shopping experience.
If you have any further questions, don’t hesitate to contact us. We appreciate your business!
Homepage https://iconiches.com/